Saturday, March 28, 2009

The Show Must Go On...two thoughts

Aa! A year or so ago we performed a murder mystery in an art gallery. During the show, I bumped against a glass display shelf and it started to go down. Mind you, this is in an art gallery and there's ART on this display shelf. I caught the shelf but not the clay creation on top which fell onto the clay creation on the floor. We bought those clay creations. Last night we did the same show in a living room. This time it was my husband and acting partner who performed the boo-boo: he brushed against someone's wine glass. Red wine on a white carpet. Dang it. We profusely apologized AFTER the shows (and offered to pay for damages), because the shows had to go on & did.

"The Show Must Go On" is not necessarily true in business. This was a discussion at a business class I was helping to teach and the subject was the ideal customer. There are those people who are the opposite of your ideal customer. What they want makes you look bad. For us it was a singing telegram for a 2-year-old. In trying to accommodate the customer, we came off stinking...and we happen to be good at what we do. Another customer hired us to perform on the bottom deck of a boat. The walled staircase came right through the center of the area--we could only perform to 1/2 the audience at a time...again, we looked BAD! If you're in business, remember that the customer may "always be right" but not right for you and your business; the show shouldn't go on for a bad match.

Tip: Apparently, if you pour white wine onto the spilled red wine and top it with salt, the red wine doesn't cause a stain. Or you can use club soda and baking soda. We don't drink but I wonder if that would work for something like cranberry juice.

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